THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION AND ITS IMPACT ON THE LOYALTY OF SIANTAR EXPRESS TRAIN CUSTOMERS
نویسندگان
چکیده
The Siantar Express train is one of the transportations used by people Medan city to travel Pematang and vice versa. objective this study test analyze effect service quality, price on customer satisfaction its impact loyalty.The sampling technique Accidental Sampling which based who are members population coincidentally meet researcher can provide necessary information. data analysis method carried out Path Analysis.Service quality has a positive significant satisfaction, loyalty, loyalty through customers, prices have train. customers will be loyal when using service, because agrees reuse suggests others.
منابع مشابه
an investigation of the impact of self monitoring on langauge teachers motivational practice and its effect on learners motivation
the central purpose of this study was to conduct a case study about the role of self monitoring in teacher’s use of motivational strategies. furthermore it focused on how these strategies affected students’ motivational behavior. although many studies have been done to investigate teachers’ motivational strategies use (cheng & d?rnyei, 2007; d?rnyei & csizer, 1998; green, 2001, guilloteaux & d?...
the effect of explicit teaching of metacognitive vocabulary learning strategies on recall and retention of idioms
چکیده ندارد.
15 صفحه اولthe geopolitics of afghanistan after september 11, 2001, and its impact on iranian national security
abstract u.s. attack to afghanistan after 9/11 provided opportunities for us who tried to become the dominant power after collapse of ussr and bipolar world. thinkers like fukuyama believed american liberal democrats thought would be universally accepted without resistances. liberal democracy is the best and final model of governance; in this regard, united state has moral responsibilities for...
15 صفحه اولon the relationship between using discourse markers and the quality of expository and argumentative academic writing of iranian english majors
the aim of the present study was to investigate the frequency and the type of discourse markers used in the argumentative and expository writings of iranian efl learners and the differences between these text features in the two essay genres. the study also aimed at examining the influence of the use of discourse markers on the participants’ writing quality. to this end the discourse markers us...
15 صفحه اولthe effect of self-confidence and educational motivation on oral translation quality
this thesis is about the effect of self-confidence and educational motivation on oral translation quality.
ذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Jurnal ilmiah Manajemen, Ekonomi, dan Akuntansi
سال: 2022
ISSN: ['2621-5306', '2541-5255']
DOI: https://doi.org/10.31955/mea.v6i3.2634